Privacy Policy

Last updated: April 20, 2026

This Privacy Policy describes how rottenveld collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This document explains our practices regarding data collection, usage, and your rights when you use our website.

Information We Collect

We collect information to provide and improve our services. This includes personal information you voluntarily provide when you contact us or interact with our website, such as your name, email address, and any messages you send. We also automatically collect usage data through cookies and similar technologies, including information about your browsing patterns, device type, and pages visited. This helps us understand how you use our site and identify areas for improvement. Additionally, we may collect information about your location based on your IP address, though we do not track precise location data without your consent.

How We Use Your Information

We use the information we collect for several purposes. Your data helps us respond to your inquiries, provide customer support, and deliver the educational materials and resources you request. We analyse usage patterns to improve our website functionality, user experience, and content relevance. Your information also helps us personalise your experience and tailor recommendations based on your interests in home improvement projects. We may use your email to send you updates about new content, but you can unsubscribe from marketing communications at any time. We never sell your personal information to third parties. All data processing is performed in accordance with applicable UK data protection laws.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather insights about how you interact with our site. Cookies are small files stored on your device that help us remember your preferences and track your activity. Essential cookies are necessary for basic website functionality, while analytical cookies help us understand visitor behaviour. You have the right to control cookie settings through your browser preferences. Please note that disabling certain cookies may affect your ability to use some features of our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

Your Rights and Choices

Under UK data protection regulations, you have several rights regarding your personal information. You can request access to the data we hold about you, ask for corrections if any information is inaccurate, and request deletion of your information in certain circumstances. You have the right to object to our processing of your data and can withdraw consent at any time. You also have the right to data portability, meaning you can request your information in a structured, portable format. To exercise any of these rights, please contact us using the information provided below. We will respond to your requests within the timeframe specified by applicable regulations.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses secure protocols and encryption where necessary. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend using strong passwords and keeping your login credentials confidential. In the event of a data breach, we will notify affected individuals as required by law and take appropriate corrective measures.

Third-Party Links and Services

Our website may contain links to third-party websites, including retailers like John Lewis and Dunelm that we reference for product recommendations. We are not responsible for the privacy practices or content of these external sites. When you click on external links, you leave our website and are subject to those sites' privacy policies. We encourage you to review the privacy policies of any third-party websites before providing your information. Our inclusion of links does not imply endorsement of those sites' practices or content.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The date of the last update is indicated at the top of this document. We will notify you of significant changes by posting the updated policy on our website or sending you an email notification. Your continued use of our website following any updates constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us:

Email: [email protected]

Phone: +44 207 946 0823

Address: High Street 78, Manchester, M1 1AD, United Kingdom